Legal status up to date: 14.06.2024.
OJ 2024.0.581 t.j. - Act of 6 November 2008 on Patients' Rights and Patients' Ombudsman ( link: https://isap.sejm.gov.pl/isap.nsf/download.xsp/WDU20090520417/U/D20090417Lj.pdf)
Article 12.
(1) The patient shall have the right to be informed about the type and scope of health services provided by the health care provider, including publicly funded preventive health programmes provided by the provider. The provisions of Article 11 (1) second sentence and (3) shall apply mutatis mutandis.
(2) A patient who is a person with special needs referred to in the Act of 19 July 2019 on ensuring accessibility for persons with special needs (Journal of Laws of 2022, item 2240) shall have the right to receive the information referred to in paragraph 1 and in Art. 9-11, in a manner which he or she understands, in particular with the use of means of communication support referred to in Article 3(5) of the Act of 19 August 2011 on sign language and other means of communication (Journal of Laws of 2023, item 20).
(3) The patient to whom a medical device is implanted shall be provided, together with the implant card, by the healthcare professional who performed the implantation with the information referred to in Article 18(1) of Regulation (EU) 2017/745 of the European Parliament and of the Council of 5 April 2017. on medical devices, amending Directive 2001/83/EC, Regulation (EC) No 178/2002 and Regulation (EC) No 1223/2009 and repealing Council Directives 90/385/EEC and 93/42/EEC (Official Journal of the EU L 117 of 05.05.2017, p. 1, as amended1)), drawn up in the Polish language and in a form ensuring rapid access to that information.
Chapter 3a
Right to report adverse reactions to medicinal productsArt. 12a. The patient or his/her statutory representative or actual guardian shall have the right to report undesirable effects of a medicinal product to medical professionals, the President of the Office for Registration of Medicinal Products, Medical Devices and Biocidal Products or the entity responsible for placing the medicinal product on the market in accordance with the Act of 6 September2001. - Pharmaceutical Law (Dz. U. of 2022, item 2301 and of 2023, items 605,650, 1859 and 1938).
The full text of the Act of 6 November 2008 on Patients' Rights and Patients' Ombudsman is available on the websites: www.isap.sejm.gov.pl, www.rcl.gov.pl, www.rpp.gov.pl → FOR PATIENTS → Patient rights → Patient rights in Polish, English and sign language (film).
COMPLAINTS AND REQUESTS
- The administrator has appointed a Data Protection Officer. Contact: e-mail: mateusz.borowicz@saferodo.pl.
- Complaints and requests from patients regarding the provision of medical services are accepted by the secretariat of the Healmee treatment facility, daily on weekdays between 1:00 pm and 2:00 pm.
- Complaints and requests can also be submitted in writing and sent to the mailbox address: info@heals.pl
- Contact:
- By phone : 506241342
- by email: info@heals.pl
- in writing: Zakład leczniczy Healmee, ul. Piotra Skargi 23/29, 06-100 Pułtusk
OMBUDSMAN FOR PATIENTS
National toll-free Patient Ombudsman helpline:
800 190 590 (from landlines and mobile phones) open Mon-Fri 8:00 - 20:00
Office of the Patient Ombudsman
46 Młynarska St., 01-171
Warsaw
Secretariat: tel.: 22 532 82 50, fax: 22 532 82 30
e-mail: kancelaria@rpp.gov.pl
Reception of visitors at the Office:
Monday - 9:00 am to 6:00 pm
Tuesday - Friday, 9:00 a.m. to 3:00 p.m.
Follow this link for more information:
https://pacjent.gov.pl/aktualnosc/nowe-zasady-korzystania-z-porad-lekarskich
